See below for answers to your questions about delivery, packaging, postage and returns.

COVID UPDATE

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Due to the current crisis within the camping and caravanning industry, we are experiencing continued delays from our suppliers which causes a knock on affect with our own production.  We will do our very best to provide accurate delivery information, but some scenarios are completely out of our control and in some cases, the delivery date you had originally been quoted, may change.  We apologies sincerely in advance for any delays to your order, but please rest  assured that our staff are doing their very best to keep production flowing as much as possible.  There may be some days were production is disrupted due to staff illness/isolation or shortage of raw materials which may ultimately result in a delay to your delivery.  For this we apologise.

Should you have any concerns regarding orders raised, please don't hesitate to contact us on either 01274 306811 or info@bradcot-awnigns.co.uk

 

How much will postage and packaging cost me?

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Orders for awnings and annexes under £400 in value, are despatched using a courier who will deliver Monday to Friday 9am to 5pm  (excluding Bank Holidays).  The charge for this is £15.00 regardless of the number of boxes, weight or quantity.  We also offer an Express Next Day Delivery Service (£35.00) for items which are available from stock.  This option is available on orders placed before 12pm only.  Please check availability of your item before selecting this option.

Spare part orders vary according to the part or number of parts ordered. Our standard charges of £5.00, £10.00, £12.00 or £15.00 are our minimum charges and include postage and packaging. The appropriate charge will be calculated and added to your shopping cart prior to you confirming your order.

We aim to pack your order within 48 hours of it being placed. Please allow at least 1 week for any items being sent by Royal Mail.

How can I track my order?

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You can check the status of your order by logging into your account. If you have any questions about your order please contact us at info@bradcot-awnings.co.uk or call our customer service team on 01274 306811 Monday-Friday, 9.00am-5.00pm (excluding Bank Holidays).

Are delivery dates guaranteed?

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Delivery dates cannot be completely guaranteed.  Any awning ordered which is available immediately from stock, will be despatched within a couple of days using a next day courier.  Once the order has left our premises, the delivery is then out of our hands.  Should your order not arrive on the day you were expecting it, then please get in touch with us as soon as you can, so we can put a trace on this for you.  A specific date cannot be given for any spare parts which are posted out by Royal Mail.  Please allow 1 week for delivery.  If the required item is currently sold out and we are awaiting more stock, then an "estimated" delivery time will be quoted.  These will be subject to change, but we will do our best to be as accurate as possible based on the information we have at the time.


COVID UPDATE - In these very difficult and challenging times, we are experiencing continued delays from our suppliers which has a knock on affect with our production.  We will do our very best to provide accurate delivery information, but some scenarios are completely out of our control and in some cases, the delivery date you had originally been quoted, may change.  We apologies sincerely in advance for any delays to your order, but please rest  assured that our staff are doing their very best to keep production flowing as much as possible.  There may be some days were production is disrupted due to staff illness or shortage of raw materials.  For this we apologise.

 

Can I cancel my order?

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If you change your mind about an order and want to cancel it, you can do so up to the point when it is despatched. Orders are normally processed within 48 hours, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being delivered; once you receive the order, just return it to us for a refund.  NB We will not refund postage and packing charges.

What happens if I am not in when you deliver?

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All our awnings are despatched by courier and will usually require a valid signature as proof of delivery.

However, if you are not in when your goods arrive, a card will be put through your door giving details of the attempted delivery date and time, giving you the local sorting office telephone number, address and opening hours.  Please contact the sorting office to arrange a convenient time and date to re-deliver your parcel.

Do you deliver to international addresses?

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We can deliver to any UK mainland address. Our webiste does not accept international addresses unfortunatley, however please contact us if you have any special requirements as some options may be available upon request. Please note, Bradcot UK is not responsible for payment of import duty. For further details on international delivery options and charges please call our customer service team on +44 (0)1274 306811.

Will you tell me when my order has been despatched?

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If the item ordered is in stock then this will automatically be despatched within a couple of days.  We use a next day courier, so once it leaves our warehouse, you should receive it the next day.  If you would like delivery on a specific day, please let us know by either calling the office or sending an email to info@bradcot-awnings.co.uk and we will do out best to accommodate you.  Courier delivery is anytime between 9am and 5pm Monday to Friday.  

How do I know you have received my order?

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Once you have placed your order, you will receive an email confirming that your order has been placed, with a unique reference number.

Can I have my order delivered to another address?

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Yes, when you register at Bradcot UK, you can arrange for a separate billing and shipping address. You can update these as and when necessary; go to My Account in the navigation bar at the top of the page and  log in. From there you can arrange for a separate billing and shipping address.

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